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We Respect Your Privacy
CTRN: Change That’s Right Now is a licensee of the TRUSTe
Web Privacy Seal Program.
TRUSTe is an independent organization
whose mission is to build user’s trust and confidence in the Internet
by promoting the use of fair information practices. This privacy statement
covers this Web site www.ChangeThatsRightNow.com. Because we want to
demonstrate our commitment to your privacy, we have agreed to disclose
our information practices and have our privacy practices reviewed for compliance
by TRUSTe.
The presence of the TRUSTe logo on this site certifies that TRUSTe
has conducted a detailed review of our privacy practices and reviewed our published
Privacy Policy (below) to ensure that it accurately represents the practices
within CTRN.
If you have questions or concerns regarding this statement, you should first
contact Mercedes Northen at Privacy@ChangeThatsRightNow.com. If you do not
receive acknowledgement of your inquiry or your inquiry has not been satisfactorily
addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php TRUSTe will then serve as a liaison with us to resolve your concerns.
Further down on this page you will find our full, detailed Privacy Policy.
Unfortunately, to do the job properly, it has to be quite long.
Here's the bottom line: We respect your privacy. The computers that store
any sensitive things like credit cards are all behind serious firewalls, and
multiple levels of physical security. Our team works with many VIPs and public
figures who expect the utmost in privacy and discretion, so we take this matter
very seriously indeed.
So please, read our privacy policy – and call us at 800 828 7484 (+1-650-249-5120
from outside the USA) with any quesions.
Discretion
CTRN works with people from all over the world and from all walks of life. We do it discretely, day in
day out. We have a very good reputation with our clients, and because of
this we work with many celebrities and senior executives who demand the utmost
confidentiality.
So we combine old-fashioned discretion with the best modern systems to ensure
complete privacy and security.
We Focus on Security
We understand that the kinds of problems we help are extremely personal,
so we take a lot of trouble to make this site and your information secure.
Here's some of the things we do to safeguard your information:
1. We use fully encrypted web-pages whenever you send any information to
us, even if it is just an enquiry. This site secured with Extended Validation
(EV) SSL, the highest standard for Web site authentication. EV SSL signifies
that our organization has passed a rigorous identity authentication process.
In modern high-security browsers, an EV SSL Certificate triggers the browser
address bar to turn green, display https://, and show the name of the organization
that owns this Web site and VeriSign, the certificate authority that verified
the owner’s identity using a rigorous authentication process. When your address
bar turns green, be sure to look to see that the owner of this Web site is
the organization you intended to visit.
2. We subscribe to McAfee's Hackersafe SECURE service, which bombards our
site daily with attempts to hack in. You only see their dated logo on this
site when we have passed their most stringent tests.
3. Our information system is in a high security data center. You need to
have a palm-scan and pass through 5 levels of security to get to our servers.
4. When you purchase our product or download online, even our staff can
not see the credit card number that you enter online, just the last 4 digits.
(VIP Customers are different, because our bookeeper will only process your
card by hand once your first session is completed successfully.)
So please, carefully check the measures we have taken, and call us with any
questions or concerns.
CTRN Privacy Policy
This is the privacy policy of CTRN: Change That's Right
Now, Inc (CTRN), established by the CTRN Board of Directors. It governs all
personal information whether gathered on our Internet site ChangeThatsRightNow.com,
by mail, by phone, by fax, or any other method.
CTRN's Commitment to Data
Security
Personal Information that CTRN
May Collect
How CTRN Uses Personal Information
Collected
How Your Information is Kept
Private
Keeping Your Personal Information
Accurate
Computer Tracking and Cookies
Problems or Complaints
with CTRN Privacy Policy
CTRN's Commitment to Data Security
CTRN uses computer systems to record queries about our services and to manage
many aspects of our service. Physical, electronic and managerial procedures
have been employed to safeguard the security and integrity of personal information.
Billing information is encrypted whenever transmitted or received online. Personal
information is accessible only by individuals designated to work with clients,
to administer bookings, or to respond to client inquiries.
Personal Information that CTRN May Collect
CTRN collects the following types of personal information: names, postal
and e-mail addresses, phone and facsimile numbers, billing information, client
queries and, where volunteered, the histories of problems with which clients
want help.
Service Providers
CTRN uses various service providers to help run our website and other aspects
of our business. These companies provide web hosting & distribution, a hosted
shopping cart, order processing, merchant gateway, bank, shipping center, shipping
carriers, web analytics, search engine optimization and call center.
Newsletters
As with any automated or bulk email we send, every Newsletter we email includes
a link at the bottom that allows for quick opt-out if you no longer wish to
receive email.
How CTRN Uses Personal Information Collected
Unless you consent, we will not use your personal information for any purpose
other than that for which it is submitted. We use personal information to reply
to inquiries, provide operational notices and in program record keeping. We
also process billing and business requests related to program participation.
At certain points where personal information is collected on our site, there
may be a box where you may indicate you would like to be on a list to receive
information about other CTRN programs and services and about ways to support
CTRN and a CTRN Foundation. This election box only appears in places where
the department collecting personal information maintains such lists. At any
time you can add or remove your name from a CTRN list by contacting
us.
How Your Information is Kept Private
Information is never accessed by anyone other than CTRN Practitioners (the
people who help clients) and employees — and only on a need-to-know basis.
We never sell or rent your personal information to third parties for promotional use.
CTRN may however release personal information to appropriate governmental
or credit card authorities under the following circumstances:
- Where release is required by law (for example, a subpoena, warrant,
court order) or regulation, or is requested by a government agency conducting
investigations or proceedings;
- Where our records indicate a company or individual may be engaged
in fraudulent activity or other illegal activity that a governmental agency
or credit card company should be made aware of;
- Where your communication suggests possible harm to others or yourself.
Help Us Keep Your Personal Information Accurate
If your personal information changes or you would like to review the personal
information we may have on file, please contact
us. Using the form, please let us also know the department
or CTRN program that led to your submission of personal information so we may
efficiently locate your information, and let us know exactly what needs to
be done to correct our records to your satisfaction.
Testimonials
We post customer testimonials on our web site which, with prior consent,
may contain personally identifiable information such as the customer's name.
At the time of submitting their feedback, clients are given the option of whether
or not their name will appear at all, and whether it will just be a first name,
initials or some other form such as a nickname. If at any time a customer changes
their mind we will of course remove any personally identifiable information,
but we reserve the right to continue the use of the testimonial with the customers
identity protected if we feel that it will be of value to others using the
site.
Computer Tracking and Cookies
Our web site is not set up to track, collect or distribute personal information
not entered by visitors. Our site logs do generate certain kinds of non-identifying
site usage data, such as the number of hits and visits to our sites. This information
is used for internal purposes by technical support staff to provide better
services to the public and may also be provided to others, but again, the statistics
contain no personal information and cannot be used to gather such information.
Our web site sometimes also recognizes the online site from which a visitor
to our site came, but we cannot identify the visitor or the visitor's address
unless this is provided to us by the visitor. Site information is used to compensate
our advertising and referral partners. No personal information is collected
unless provided by the visitor.
A cookie is a small amount of data that is sent to your browser from a Web
server and stored on your computer's hard drive. CTRN uses cookies to provide
easier site navigation and access to forms. You can still use CTRN sites if
your browser is set to reject cookies. Our cookies do not generate personal
data, do not read personal data from your machine and are never tied to anything
that could be used to identify you.
Blogs and Comments
If you use a bulletin board, blog, comment box or chat room on this Web site,
you should be aware that any personally identifiable information you submit
there can be read, collected, or used by other users of these forums, and could
be used to send you unsolicited messages. We are not responsible for the personally
identifiable information you choose to submit in these forums.
Third Party Tracking Technologies
We use an analytics service to track how visitors get to our website and
understand how they use the site when they have arrived. Although this allows
a third party to see a visitors movements around the site, our systems do not
provide a way for that information to be tied to any personal information you
choose to give us.
Problems or Complaints with CTRN Privacy Policy
If you have a complaint about CTRN compliance with this privacy policy, please
contact us immediately.
Changes to this Privacy Policy
If we decide to change our privacy policy, we will post those changes to this
privacy statement, the home page, and other places we deem appropriate so that
you are aware of what information we collect, how we use it, and under what
circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please
review it frequently. If we make material changes to this policy, we will notify
you here, by email, or by means of a notice on our home page.
CTRN: Change That's Right Now, Inc.
1017 El Camino Real
Suite #324
Redwood City, CA 94063
USA
Effective September 10th 2008
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