Product Guarantee CTRN offers a no-quibble lifetime money-back guarantee on all our products (services working one-on-one with a practitioner are different and covered in "Practioner Services Guarantee", below). If at any time in your life you don't think the material in a program is worth ten times the purchase price, contact us for an immediate refund... you won't even have to pay for return shipping! Clients who wish to claim a refund should KEEP THE PRODUCT (they should NOT return it to us), go to http://www.CTRN.com/refund and follow the simple instructions. Refunds will be made in full when the simple returns procedure at that address is followed. Product returned to us without doing so will not be refunded, so those customers should KEEP THE PRODUCT and go to the refund web page for the simple, people-friendly, time-saving instructions on how to claim their full refund. Practitioner Services Guarantee We aren't aware of any similar organization that guarantees you will be successful when you book with us. We are able to do so because we are absolutely dedicated to the success of those who choose to work with us. We set a very high standard for ourselves, and for our clients; as a result, our success rate is close to 100%. The principal condition of our guarantee is that you commit to and complete the process. It's fast and enjoyable, so making that commitment is easy. That said, we're tough about enforcing the requirement that you complete everything you agree to do. After all, you are the only person who can make changes in yourself - so if you aren't fully engaged there is very little we can do about it, and we can't guarantee your success. Initially we will discuss your circumstances, history and goal to ensure that we understand the outcome you desire. No charge is made for this preliminary discussion. We will then provide you with an estimate of the number of hours we expect the work to take. Should you not achieve your desired result in the estimated time, provided you continue to complete the homework and other obligations to which you agree we will continue to work with you at no additional fee until you complete the process and attain the outcome we have agreed. Once you have made the decision to work with us we will ask you to engage in the process actively, and to demonstrate your complete commitment. We ask you to return the booking paperwork to us on time and to attend the agreed sessions; you will also be required to complete the exercises your practitioner will set, and to fine tune those exercises as required. We ask that you stay in touch with us throughout the process, and send us a brief daily record of your progress. If we complete the work in fewer hours than we estimated, you will only be charged for the time you have spent with the practitioner.